Customer service

You can send us an e-mail to [email protected], send us a message via WhatsApp to +49 152 15030526 or call us from Monday to Friday between 9:00 and 16:00 on +49 8382 2792450.

At Medicross, our highest priority is to work with you to take care of your well-being in a holistic way. Therefore, in addition to our intolerance test and the micronutrient test, we offer a nutrient mix and nutritional counseling tailored to you. This means we can continue to provide you with optimal care even after the test and improve your well-being in the long term. We also offer the intolerance test and the micronutrient test for your pet, so that your animal companion can also feel well cared for.

We try to keep our prices as reasonable as possible. However, this only works in cooperation with you. By avoiding packaging and shipping, not only can important environmental resources be saved, but we also manage to keep the prices attractive for you. All you have to do is simply print out the submission form at home and send it along with the sample. By taking on one or two steps yourself, we manage to keep these prices and together we ensure a more sustainable environment.

All important information and FAQs about the products can be found here:

• Intolerance test
• Micronutrient test
• Nutrient mix
• Nutritional counseling
• Pet intolerance test
• Micronutrient test for pets

For the hair sample, 10-20 hairs are sufficient, which must be cut close to the scalp. The length of the hair is usually irrelevant, but for very short hair (3mm) or bald people, we recommend using leg, arm or chest hair as an alternative.

The result is not distorted by colored or bleached hair.

Once you have completed your online questionnaire, your test is activated and you can submit your hair sample.

You can find the online questionnaire at www.fragebogen.medicross.com

We will send your submission sheet via email immediately after you place your order. If you cannot find the email straight away, please also check your spam folder.

Please use the following address: Medicross Herrengasse 30 9490 Vaduz LIECHENSTEIN For our customers within the EU: Medicross Heuriedweg 20 88131 Lindau am Bodensee Germany

Of course, you can also send us several submission sheets and hair samples in one envelope. Please make sure that the bag containing the hair sample is securely attached to the correlating submission sheet. This is the only way we can assign the samples correctly.

For technical reasons, we cannot send a confirmation of receipt. We only enter the samples into our system shortly before processing.

After the receipt of the sample, you will receive your results by email within 18 working days. If you have ordered the express option, the processing time is reduced to 3 working days.

To request your nutrient formula you can simply click here www.medicross.com/naehrstoffformel/

Of course, you can also buy our tests for someone else. All you have to do is fill out the online questionnaire and the registration form with the details of the person to be tested. Would you like to give one of our tests as a gift, but are unsure which one to choose? We also have gift vouchers that you can send to the person of your choice with an value of your choice.

You can place your order from any country in the world. You will receive your submission form by email immediately after your order and you can start taking samples straight away. Our results are available in German English. More languages are following soon.

At Medicross we want to make your payment process as easy as possible. Therefore, we accept the following payment methods:

• Paypal
• Credit card such as Visa, American Express and Mastercard
• Apple & Google Pay
• Giropay
• Instant transfer
• Eps transfer
• by invoice (Write a request by e-mail to our customer service for this purpose)

We do not send out test kits as this causes unnecessary environmental pollution and we can keep the costs of your tests as low. as possible. You will receive your submission sheet to print out yourself immediately after your order confirmation and can take your sample straight away at home.

Your hair sample, will be packed in a small bag and stapled to your assigned submission sheet, which you will print out independently beforehand. You will find detailed instructions in your order confirmation.

Click here to find our cancellation policy.